What financial information do you need with my application?
We will need the borrowing entity’s last two year’s profit & loss statement and balance sheets.
I have not yet completed my most recent year tax returns or financial statements. Will the previous year be sufficient?
From July to December we will accept your previous 2 year’s financial statements. For example, we will accept June 2020 & June 2021 financial statements for applications received in September 2022. For commercial finance applicants, please note that we may ask for more information such as management accounts or recent BAS if appropriate.
I am about to move into a new property, do I supply that address or the one where I am currently living?
Please provide your current address in the application form and a note with your new address with anticipated moving date.
I have recently moved but I haven’t updated my driver’s licence with the new address?
Please provide your current address in the application form, your previous address also and let us know when you moved. We may need you to provide other proof of address such as copies of utilities bills (e.g. energy or phone).
I want to take delivery of my financed machine as soon as possible, how long does the process take?
The Kubota dealer cannot deliver the machine to you until we say so. Before that, we must assess your finance application and be satisfied with your supplied information. We will endeavour to respond to your request as quickly as possible providing we have everything we need. To avoid delays, please make sure that you use our checklists at the end of the application form.
If you have any questions regarding your application, please call our customer service team on:
- Phone: 1800 225 990 Option 1
- Email: customerservice@kafinance.com.au
Who has access to the private information I provide with my application?
We are committed to protecting your privacy and the confidentiality of your personal and credit information. In handling your credit information, we are bound by, and comply with, the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code (Code). For more information please read our Privacy Policy https://kubota.com.au/pages/privacy-policy
I’ve already taken delivery of my machine and my finance contract has started. Can I add another item such as a loader or mowing deck to my existing contract?
Once you’ve taken delivery and your contract has commenced, we can add to the financed amount for attachments/accessories in some instances.
To see if your contract is eligible or for more details, please contact our account management team on:
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au
My banking details have changed, when and how do I update them?
Please inform us of the new banking account details as soon as they change to avoid a regular repayment being dishonoured and you being charged a dishonour fee. You will need to complete a new Direct Debit form. Please contact the account management team on the details below and we’ll send out a new form for you to complete and send back. The updated banking details must be for an account under the same name as the customer name on the finance contract.
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au
We have changed our partners/directors/company name how do I/we update our details?
Please contact the account management team with details of the change on:
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au
If my repayment date falls on a weekend or other non-business day, when will this be debited from my account?
If the date your repayment is due is not a business day, the payment will be made on the next business day. “Business day” means any day we are open for business in Victoria.
Can I opt to repay extra amounts in addition to the agreed monthly instalment; if so, how?
Yes. You can do this in three ways:
- You can increase your Direct Debit amount for the remainder of the term to speed up the repayment of your contract. Please call or email us on the contact details below with the heading ‘Permanent DD Increase’ and the amount you’d like to pay.
- You can make a one-off payment in addition to your standard instalment by instructing us to directly debit the account from which we take your regular repayments. Please call or email us on the contact details below with the heading ‘One Off DD Payment’ and the amount you’d like to be debited.
- You can make a one-off payment in addition to your standard instalment by paying direct into our account at any National Australia Bank branch, or EFT using the following details:
- Bank: National Australia Bank
- BSB: 083 – 054
- Account No: 184371737
- Reference No: [your contract number]
Contact the Account Management Team on:
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au
If I make additional payments, will my regular repayment amount be reduced?
Ordinarily, the original regular payments as per the contract would continue. This would mean that you would shorten the term of the agreement and interest charges will be less (if applicable).
However, some contracts may be eligible to adjust the repayments down and keep the same loan term. If you’d like to check eligibility for this option, please contact our Account Management team on:
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au
Are there fees for early repayments or paying the contract out early?
We do not charge any fees for extra payments or paying out the contract early.
How do I pay a contract out early?
If you would like to pay your contract out early, please contact the account management team on the contact details below with the intended payout date. They will provide you with a payout quote based on the date provided and with details on how to pay.
Contact the Account Management Team on:
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au
I wish to sell my financed equipment privately to someone else. Can I do this and can the person buying it take over my contract?
While there is still money owing under your finance contract with us, you cannot sell the machine without our consent. We would not allow someone else to take over your loan repayments. You would need to pay out your contract before you can sell the equipment.
Please contact the account management team on the contact details below with the approximate date. They will provide you with a payout quote based on the date provided and with details on how to pay.
Contact the Account Management Team on:
- Phone: 1800 225 990 Option 4
- Email: accountmgmt@kafinance.com.au